Customer service is the care a business gives the people who walk through its door, and it is the quiet subject underneath this entire feud. Clarkson’s account described condescension; the store’s account described helpful alternatives, including a similar automaton in Seattle and a $2,000 bird she left before seeing. Two versions of one short visit collided, and readers were left to decide which description of good service they believed.
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Mentioned in: Kelly Clarkson vs. Art of Play: Both Sides of the Brooklyn Shop Feud, Explained