Retail etiquette is the unspoken code between shop staff and customers: greet warmly, never assume a budget, and let the object sell itself. Both sides of the Clarkson feud implicitly appealed to it — she felt the code was broken with elevator eyes and a comparable offer, while the store described following it with alternatives and patience. The story resonated because every reader has stood on one side of that counter.
(Jakub Hałun / Wikimedia Commons (CC BY-SA 4.0))
Mentioned in: Kelly Clarkson vs. Art of Play: Both Sides of the Brooklyn Shop Feud, Explained